Determining an agentic future - why Salesforce is evolving its AI thinking beyond the limitations of the LLM

There’s been an interesting evolution in some of the AI messaging from Salesforce around the role of Large Language Models (LLMs) in recent months as various senior execs have come out with some strong commentary indicative of not so much a rejection of LLMs - that would be to go too far - but at least a cautionary note about their limitations.

CEO Marc Benioff, never knowingly underselling an AI-enabled future, himself told Business Insider recently that he was busy drafting Salesforce’s annual strategy document and leaning on data foundations rather than AI models to assist him, citing reliability and the danger of hallucinations as an issue.

Deterministic

Now, Benioff warning about the threat from hallucinations and the trust erosion that ensues is not a new story - he’s been consistent on that theme ever since Salesforce pivoted around its Agentforce strategy, even when faced with OpenAI CEO Sam Altman ...