Creating a glass box: How NetSuite is engineering trust into AI

Presented by Oracle NetSuite

When any company tells you it is their biggest product release in almost three decades, it’s worth listening. When the person saying it founded the world’s first cloud computing company, it’s time to take note.

At SuiteWorld 2025, Evan Goldberg, founder and EVP of Oracle NetSuite, did just that when he called NetSuite Next the company’s biggest product evolution in nearly three decades. But behind that sweeping vision lies a quieter shift — one centered on how AI behaves, not just what it can do.

“Every company is experimenting with AI,” says Brian Chess, SVP of Technology and AI at NetSuite. “Some ideas hit the mark, and some don’t, but each one teaches us something. That’s how innovation works.”

For Chess and Gary Wiessinger, SVP of Application Development at NetSuite, the challenge lies in governing AI responsibly. Rather than reinventing its ...