Coforge modernises employee experience with ServiceNow’s AI-powered HR platform

Coforge Limited has completed the global rollout of ServiceNow’s AI-powered HR Service Delivery (HRSD) platform, marking a significant step in its enterprise-wide AI and digital transformation journey.

By adopting the platform internally, Coforge has reimagined how HR services are delivered to its workforce of over 35,000 employees worldwide, shifting toward a more unified, AI-driven, and employee-centric operating model.

The GenAI-enabled HRSD platform integrates intelligent automation, self-service capabilities, and data-driven insights to streamline HR processes and improve service delivery. As part of the transformation, Coforge has unified key HR functions, including onboarding, background verification, learning, and performance management, through standardised workflows and deep system integrations.

The company has also developed AI agents within the platform to enable predictive onboarding, personalised learning journeys, automated goal-setting, and real-time performance analytics. These capabilities are designed to accelerate turnaround times, enhance compliance, and improve overall operational efficiency across HR functions ...