Cloud fax, AI, and the end of interface dependency in healthcare

For decades, healthcare systems have relied on structured messaging standards such as HL7 and, more recently, FHIR to keep EMRs up to date. ADT messages signal admissions and discharges. ORU messages deliver results. MDM messages transport documents.

This architecture made sense at a time when systems could only process information if it arrived perfectly structured.
Fax never fit that model. It carried real-world healthcare information—notes, referrals, discharge summaries, consults—but arrived in an unstructured format. The only way to make it useful was human intervention.

This blog explores how AI-powered cloud fax can reduce reliance on HL7 and FHIR interfaces for document-driven exchange by interpreting intent directly from fax content.

Cloud fax + AI: From scanned pages to clinical intent

When a fax arrives in a cloud fax environment enhanced with AI, it’s no longer treated as an opaque document. Instead, the system can interpret what the document represents ...