Claire’s plans tech upgrades despite past financial setbacks

The embattled jewelry company will take steps to elevate customer in-store experiences by improving its technology foundation.

• Mall jewelry and accessories chain Claire’s is planning upgrades to its legacy systems in 2026, according to a LinkedIn post by Malcolm Lamboy, executive director, chief enterprise architecture, generative AI, data, e-commerce and strategy at Claire’s.

• The retailer, which experienced financial challenges in 2025, plans to deliver “more seamless data and application integrations,” as well as adopt and implement a modern point-of-sale platform to bolster customer in-store experiences, Lamboy said. 

• “These initiatives represent the next wave of Claire’s transformation, where technology becomes not just an enabler, but a growth engine,” Lamboy said.