Citi Wealth's AI avatar is built on Google Cloud - and it's playing offence, not defence

Citi Wealth is one of the world's largest wealth management operations, serving clients across approximately 60 countries. In the United States, its Citigold brand serves around 400,000 to 500,000 mass-affluent clients, while its retail banking arm has approximately three million customers. At the upper end, its private bank counts among its clients roughly 25 to 30 per cent of the world's billionaires. Across that range - from people just beginning to invest to the world's wealthiest individuals - Citi Wealth manages approximately one trillion dollars in assets.

At Google Cloud Next in Las Vegas last week, Citi Wealth unveiled Citi Sky - an AI-powered avatar built on Google Cloud and Google DeepMind technology, designed to engage clients directly through real-time voice and video conversation. Available to Citigold clients in a phased US rollout beginning this summer, it is one of the more advanced deployments of customer-facing agentic AI ...