Citi launches Arc to scale AI agents across the business

The financial services firm is looking to the technology to automate manual tasks such as research and data analysis.

Dive Brief: 

• Citigroup is furthering its AI goals through the launch of Arc, a platform for building and scaling agents across the business, as it looks to automate manual tasks such as research and client preparation work, the bank announced Thursday. 
• Arc will initially be used by Citi developers to build agents for specific internal use cases, according to the announcement. Access to the platform will expand over time, and employees will see agents added to everyday workflows to surface deeper insights from data, reduce repetitive tasks and streamline workflows. 
• “For the first time, we can deploy embedded AI agents at enterprise scale across every business line, every geography, every function,” CTO David Griffiths said in a video announcing the platform. “The real game changer is that we’ve built industrialized ...