CIOs don’t need more AI—they need AI that actually understands their business

Most enterprise AI today still operates in what can best be described as single-player mode.

It helps individuals write emails, summarize documents, or generate answers based on the information immediately available to them.

These tools can deliver real productivity gains, but they address only the simplest use cases.

Enterprises, however, do not operate on individual context alone. They run on institutional context. In other words, the interconnected relationships among customers, systems, metrics, processes, ownership models, policies, and historical decisions that determine how the business actually functions.

As AI moves from email help to business decisions, it starts to break because it doesn’t understand how the company actually works.

So the next phase isn’t ...