Can AI secure Zoom's future? Early enterprise traction offers hope amidst sluggish growth

Zoom's third quarter results show the collaboration platform's AI-first strategy beginning to gain traction, though revenue growth remains modest at 4.4% year-over-year as the company continues navigating post-pandemic market realities and intensifying competition from Microsoft Teams.

The company reported revenue of $1.23 billion for the quarter ended October 31, 2025, slightly ahead of guidance but reflecting the sluggish growth trajectory that has characterized its performance since pandemic-era demand subsided. Enterprise revenue of $741.4 million grew 6.1% year-over-year, while online revenue increased just 2.0% to $488.4 million - though notably, online churn hit a record low of 2.7%.

What's more interesting than the top-line figures is Zoom's progress in translating its aggressive AI push into tangible business outcomes. CEO Eric Yuan, speaking via his AI avatar for the third time on an earnings call, emphasized the company's evolution beyond basic ...