Business impact versus hype: Making smart choices in agentic AI adoption

By Vijay Gopalakrishnan, Partner, Deloitte India

Agentic AI has been positively influencing businesses across various industries, including finance, procure-to-pay, sales and marketing, HR and IT. Agentic AI deployments have progressed beyond Proof of Concepts (PoC) to a most viable product status, and many are moving to full-scale production, with agent-driven automation of end-to-end processes for a business function. This is achieved through proven technological and functional methodologies, featuring best practices in use case selection, design and implementation, as well as agentic AIOps and user adoption.

Feasible agentic AI use cases
The chosen use cases should be important to the firm’s overall strategy and leadership. It is also crucial to conduct a prompt technology feasibility study for the chosen use cases. The study should focus on aspects such as the technology stack and data to confirm that the agentic AI use cases can be delivered in line with leaders’ expectations ...