Burger King Cooks Up 'Patty,' an AI Chatbot to Monitor Employees
cnet
You'll soon be able to have it your way at some Burger King locations with the help of an AI chatbot for employees. As revealed on Thursday by the company's chief digital officer in an interview with The Verge, the fast-food chain is adding Patty, an AI chatbot, to the headsets some of its employees wear as part of a 500-location pilot later this year.
The Patty chatbot will assist with work tasks but will also monitor manners, ensuring employees use phrases such as "please" and "thank you" in customer interactions.
"This is meant to be a coaching tool," Burger King's Thibault Roux told The Verge.
Patty, not to be mistaken for the Krabby Patty burger from SpongeBob SquarePants, will also perform tasks such as alerting ...
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