Building Trust at Scale: Inside Policybazaar’s cybersecurity strategy for a digital-first insurance economy

As India’s insurance ecosystem rapidly shifts to digital platforms, trust has emerged as the single most critical currency. For insurtech leaders like Policybazaar, cybersecurity is no longer a backend IT function—it is a core business capability that underpins customer confidence, regulatory compliance, and sustainable growth. Handling vast volumes of sensitive personal data, financial transactions, and insurer integrations, the company operates in a high-stakes digital environment where resilience and trust go hand in hand.

In this exclusive interview, Devinder Singh, Head IT, Policybazaar, shares how the company has built a cybersecurity strategy anchored in trust, resilience, and scalability—designed not just to protect systems, but to safeguard the digital insurance journey itself.


How do you define Policybazaar’s overall cybersecurity strategy in the context of a large insurtech platform handling sensitive customer data and financial transactions?

At Policybazaar, cybersecurity is not viewed as a defensive IT ...