Building AI-Powered Voice Applications: Amazon Nova Sonic Telephony Integration Guide

Organizations are increasingly seeking to enhance customer experiences through natural, responsive voice interactions across their telephony systems. Amazon Nova Sonic addresses this need as a speech-to-speech generative AI model that delivers real-time voice conversations with low latency and natural turn-taking. It understands speech across different accents and speaking styles, responds with expressive voices in multiple languages, and handles interruptions gracefully. Available through the Amazon Bedrock bidirectional streaming API, Nova Sonic can connect to your business data and external tools and can be integrated directly with telephony systems.

The speech modality makes Amazon Nova Sonic naturally well-suited for telephony applications where preserving conversational nuances and minimizing latency are critical. Nova Sonic is ideal for use cases like automated call centers that need human-like interactions, proactive phone call outreach campaigns, and AI receptionist use cases.

To integrate Amazon Nova Sonic with your telephony architecture, you will need an application server to connect ...