Build an AI-powered website assistant with Amazon Bedrock

Businesses face a growing challenge: customers need answers fast, but support teams are overwhelmed. Support documentation like product manuals and knowledge base articles typically require users to search through hundreds of pages, and support agents often run 20–30 customer queries per day to locate specific information.

This post demonstrates how to solve this challenge by building an AI-powered website assistant using Amazon Bedrock and Amazon Bedrock Knowledge Bases. This solution is designed to benefit both internal teams and external customers, and can offer the following benefits:

• Instant, relevant answers for customers, alleviating the need to search through documentation
• A powerful knowledge retrieval system for support agents, reducing resolution time
• Round-the-clock automated support

Solution overview

The solution uses Retrieval-Augmented Generation (RAG) to retrieve relevant information from a knowledge base and return it to the user based on their access. It consists of the following key components:

• Amazon Bedrock Knowledge Bases ...