Bridging the real digital gap in the public sector

Across the UK and beyond, public sector organizations have made major strides toward digital transformation.

From online tax portals to digital health records, citizens are expecting the same seamless, data-driven experience they receive from private sector services, and these expectations are increasingly being met.

But there’s still a persistent digital gap between aspiration and execution. Many government departments remain constrained by legacy technology, fragmented systems, and organizational silos that make joined-up service delivery a lot harder to achieve.

Even where new platforms exist, human and process barriers, such as skills gaps and risk aversion, are slowing progress.

Bridging that gap means rethinking ...