BLS International rolls out AI-powered VoiceBot to offer round-the-clock support for visa applicants

BLS International has launched an AI-powered VoiceBot to provide 24/7 assistance to visa applicants, marking the next phase of the company’s push to embed artificial intelligence across its global service operations.

The new VoiceBot has gone live for the Spain–Ireland visa mission, following an earlier deployment at IVAC Canada last year. The company said the service will now be progressively rolled out across other geographies as part of a broader global expansion plan.

Designed to function round the clock, the VoiceBot offers real-time, human-like interactions and instant responses to a wide range of visa-related queries. Applicants can seek guidance on everything from basic frequently asked questions to documentation requirements and consular processes, without relying on traditional call queues or limited contact centre hours. According to the company, the system significantly reduces wait times while ensuring consistent and accurate information delivery.

A key feature of ...