Automate enterprise workflows by integrating Salesforce Agentforce with Amazon Bedrock Agents

AI agents are rapidly transforming enterprise operations. Although a single agent can perform specific tasks effectively, complex business processes often span multiple systems, requiring data retrieval, analysis, decision-making, and action execution across different systems. With multi-agent collaboration, specialized AI agents can work together to automate intricate workflows.

This post explores a practical collaboration, integrating Salesforce Agentforce with Amazon Bedrock Agents and Amazon Redshift, to automate enterprise workflows.

Multi-agent collaboration in Enterprise AI

Enterprise environments today are complex, featuring diverse technologies across multiple systems. Salesforce and AWS provide distinct advantages to customers. Many organizations already maintain significant infrastructure on AWS, including data, AI, and various business applications such as ERP, finance, supply chain, HRMS, and workforce management systems. Agentforce delivers powerful AI-driven agent capabilities that are grounded in enterprise context and data. While Salesforce provides a rich source of trusted business data, customers increasingly need agents that can access and act ...