Atlassian Team ’26 – Docusign shows how to adopt AI with trust, not just speed

Founded in 2003 Docusign is currently the global leader in the e-signature and digital agreement sector, holding around 50% of the market. It manages electronic agreements and contract lifestyle processes for over 1.8 million customers in around 180 countries.

Verma said:

To understand our approach to AI, you have to understand for us, trust isn't just a checklist or nice to have feature. It's literally our product. Our customers depend on us for managing highly sensitive, vital documents, contracts and agreements, and we manage, legal, financial, highly sensitive data on a massive global scale. Any AI capability we launch has to meet very high security standards.

Docusign began using Rovo eight months ago, but has been looking at it since the product first launched.

He continued:

We wanted, first of all, to be enterprise ready, secondly, to meet our security and compliance standards before we jumped into ...