As OpenAI hits 1 million business customers, could the AI ROI tide finally be turning?

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ZDNET's key takeaways

• OpenAI now has 1 million business customers.
• Customers report positive ROI, contrasting industry findings. 
• ChatGPT for Work seats increased by 40% in two months. 

The promise of what generative AI can do for productivity has led businesses to invest substantial capital in AI products and services, creating a new, lucrative market for AI companies to tap into. OpenAI has launched new features and offerings to meet this demand -- and it appears to be working. 

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On Wednesday, OpenAI announced that it has more than one million business customers worldwide, which the company claimed makes it the fastest-growing business platform in history. That brings the company to seven million total ChatGPT for Work seats -- a 40% increase in two months, and nine times ...