Artificial intelligence as a driver of cloud fax innovation and system interoperability

For more than thirty years, healthcare has repeatedly predicted the end of fax. Each new wave of interoperability initiatives, regulatory mandates, and secure messaging frameworks has promised to finally replace it. And yet, fax remains deeply embedded in healthcare operations—not because healthcare resists innovation, but because fax has consistently delivered what healthcare needs most: reliability in the real world.

This blog explores how AI, when layered on top of cloud fax, turns inbound documents into actionable information that can be automatically classified, indexed, and routed. 

Why fax still powers healthcare interoperability 

Fax works across organizational boundaries that modern interoperability efforts still struggle to bridge. It reaches large health systems and solo practices alike, connects hospitals with post-acute providers, and enables communication between payers, labs, specialists, and community providers.

It requires no directories, no endpoint negotiations, no vendor alignment, and no governance agreements. A fax is sent, and it ...