Architecting the future: Shaping AI-first, cloud-native insurance products

By Ayan De, Chief Product Officer, Zopper

The financial services and insurance landscape is transforming fast, driven by technological and AI advancements, evolving consumer expectations, and innovative business models such as embedded finance and insurance. A report by Nasscom last month cited that Indian consumers lead the world in demand for contextual and embedded insurance from various financial institutions. The insurance industry is poised to leverage the latest technologies, including artificial intelligence (AI), to drive innovation and shape the future, ultimately enhancing the product lifecycle and customer experience. AI is evolving at pace, and there’s a lot to learn. That isn’t deterring insurers as revealed in the KPMG global tech report 2023 where 52 percent of respondents picked AI (including machine learning and GenAI) as the most critical technology in helping them achieve their ambitions over the next three years, as reveals KPMG report

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