Amdocs introduces an agentic operating system to embed generative AI into telecom operations

Amdocs has announced aOS, an agentic operating system designed to help communication service providers (CSPs) operationalise generative AI across business, IT and network domains. The platform is intended to move telecom AI initiatives beyond isolated pilots by embedding intelligence directly into end-to-end operational workflows.

Positioned to run on top of existing BSS and OSS environments, aOS is designed to integrate with heterogeneous telecom stacks, allowing CSPs to introduce AI-driven automation without large-scale system replacement. The company said the platform draws on its experience supporting more than 350 operators globally and managing billions of daily transactions.

From AI experimentation to operational execution

As telecom environments grow more complex, CSPs are increasingly looking for AI architectures that can operate across silos rather than addressing point use cases. According to Amdocs, aOS addresses this gap through an agentic architecture, where multiple AI agents collaborate securely across customer care, service orchestration ...