Amazon’s Health AI is now open to all US customers

Three years after its $3.9 billion bet on One Medical, Amazon is deploying its healthcare AI assistant across its main website and shopping app, in a direct challenge to OpenAI’s ChatGPT Health and Anthropic’s Claude for Healthcare.

Amazon has opened its Health AI assistant to all US customers, removing the requirement to be a One Medical member or a Prime subscriber to access the product.

Previously available only inside the One Medical app, Health AI is now accessible through Amazon.com and the Amazon mobile app.

The assistant can answer general health questions without accessing a user’s personal medical records, but its core proposition is personalisation. Customers who consent to share their health data through the Health Information Exchange, the nationwide system for transferring patient medical records between providers, can ask Health AI to interpret their lab results, explain diagnoses, review their medications, and receive guidance ...