Amazon is refunding nearly $1 billion to customers - are you eligible?

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ZDNET's key takeaways

• Amazon is sending refunds to customers over mishandled returns.
• The affected returns window dates to 2017.
• The company is also committing $363 million to improve returns.

If you ever returned an Amazon purchase and didn't get your money back, you might finally have a resolution coming.

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As part of a 2023 class action settlement centered around mishandled returns, Amazon has agreed to send almost $1 billion back to customers -- $600 million in refunds for individual purchases and $309.5 million towards a "common fund for the benefit of Settlement Class Members" (money that will be distributed evenly among every eligible person). 

Who is eligible to get part of the settlement fund?

Anyone who sent an item ...