AI's potential to save time and money in healthcare transformation - a CIO perspective from Adobe Population Healthcare

A pragmatic perspective on AI from Alex Waddell, CIO at Adobe Population Healthcare, a US provider of healthcare solutions to more than 400,000 people. The firm is an advocate of the potential of AI and a user of Salesforce’s Agentforce offering, which early metrics suggest is saving clinicians 375 hours weekly by reasoning across health systems to find answers instantly. Waddell says:

We're starting with just kind of summarization and finding data, you know, saying what's going on with this member since the last time I've seen them at a push of a button, or help me summarize all of these pick list fields that I've just said yes or no to? Yes, they smoke. I still have to come to the bottom and type it. That's time wasted.

So the search is on for areas where that time can be recovered:

I ...