AIonOS boosts CX by 20% with Genesys Cloud

Genesys announced that AIonOS has significantly elevated both its customer experience (CX) and employee experience (EX) capabilities with the Genesys Cloud platform. By utilising the comprehensive capabilities of Genesys Cloud, AIonOS is enabling its global organisations to scale seamless, automated interactions, turning its vision of intelligent customer engagement into reality.

As part of its digital transformation journey, AIonOS is elevating its AI applications from isolated pilots to enterprise-wide integration. Leveraging Genesys Cloud solutions, AIonOS has successfully streamlined service operations, empowered its workforce, and significantly improved customer satisfaction across global markets. With Genesys Cloud streamlining workflows, AIonOS is able to boost productivity, elevate CX, and empower employees to consistently exceed their key performance indicators (KPI).

Notably, for one of its largest travel, transportation, logistics and hospitality (TTLH) clients, AIonOS is leveraging Genesys Cloud to develop a digital bot solution featuring skill- and tenure-based routing. The solution enables effective ...