AI-powered content assistant keeps revenue flowing

In global fashion, efficiency in closing orders is crucial for profitability. When retailers experience supply chain issues or missing orders, revenue and profitability can suffer. For a leading global clothing brand, a growing backlog of shipping claims required Accounts Receivable (AR) analysts to research a complex web of documentation to get to the bottom of each issue, ensure orders reached retailers, and meet revenue goals.

When manual processes slowed recovery and increased financial risk

The manual process of resolving claims and queries slowed revenue recognition and consumed valuable time. Teams had to sift through scattered invoices, customs documents, and delivery receipts spread across multiple systems. The process was slow, tedious, and error prone.

Instantly surfacing trusted information with an AI content assistant

That’s when the company turned to OpenText™ Content Aviator, an AI-powered content assistant that transformed how employees access and act on information. By connecting content across systems ...