Agentic AI: Thoughts for the Customer

When 2025 began, the anticipated term of the year was generative AI (artificial intelligence), a term that has been gaining momentum for a few years—and then somewhere in the first or second quarter of 2025 agentic AI smacked us in the face.

If you have been following along here at Connected World and The Peggy Smedley Show, then you know we have been covering agentic AI in depth, looking at the impact on industries like manufacturing, supply chain, construction, transportation, energy, smart cities, and more. It certainly has been the talk of the second half of 2025 for many industries.

Simply, agentic AI builds on previous models by enabling AI systems to act autonomously to complete tasks. Agentic AI is a system that can observe, plan, and act to complete tasks or entire workflows autonomously, with human oversight. This can help in many ways in many different industries.

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