Agentic AI: The next frontier in enterprise transformation

By Rajan Padmanabhan, AVP, Unit Technology Officer, Data Analytics and AI, Infosys

Enterprises, for the past decade, have leaned significantly into AI-powered intelligent automation. This is now clearly evolving into an emerging era defined by agentic AI driving value for enterprise transformation. Agentic AI for enterprise, at its core, is intelligent systems marked by their ability to drive autonomous decision-making, reasoning, and adaptive action. These systems integrate reasoning with continuous learning, enabling them to navigate complex scenarios, make appropriate contextual decisions, and act without constant human involvement.

This is starting to fundamentally redefine how organizations not only operate, but also their fitness for market. From improved operations, supply chain optimization based on anticipation of potential disruptions before they occur, to customer service systems that autonomously resolve issues, and planning tools that model scenarios and recommend action plans, the transformation is profound.

AI-amplified Humans. And Human-amplified AI.
The ...