Agentic AI in supply chains: Autonomous agents replacing manual decision-making

By Priya Prasad, IG Head – Retail, CPG & Logistics, Happiest Minds Technologies

Supply chains entered 2025 facing a landscape of compounding disruptions that legacy planning models were never created to survive. Geopolitical fragmentation has escalated beyond isolated flashpoints into a persistent operating condition – 82 percent of supply chain leaders expect geopolitical risks to increase, yet only 25 percent feel prepared to manage them.

The median revenue loss from disruptions has reached five percent, with one-third of enterprises suffering even greater financial impact. In today’s export-driven manufacturing and retail sectors, this translates directly to compressed margins and eroded customer trust. Concurrently, inflation, tariff volatility, climate disruptions, and shifting demand have transformed supply chain management from predictable planning into continuous firefighting.

The “control tower plus dashboards plus manual escalation” paradigm has reached its limits. While visibility platforms improve awareness, they require human planners to interpret signals, convene teams ...