Agentic AI Emerges as the Next Frontier for State Government IT

State CIOs Are Exploring How AI Agents Can Boost Productivity, Efficiency Jennifer Lawinski • March 4, 2026

Reputation aside, most pen pushers in state governments don't actually like pushing paper. They also don't care to force citizens to fill out forms in triplicate. Two decades of promises to minimize those chores may be on the cusp of gloriously coming true with the advent of agentic artificial intelligence.

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A report from the National Association of State CIOs outlines how states are beginning to explore ways to use agentic AI across state agencies in ways that could transform how government work gets done and how citizens interact with government.

Agentic AI systems, capable of not just generating content but of orchestrating tasks and autonomously completing workflows, have the power to reshape everything from citizens services to internal government ...