Acumatica Summit 2025 - SMB customers air out their views on AI, automation, and data quality

The Acumatica Summit pushed my buttons in all the best ways - and now I need to explain why. My first volley is in the books: Acumatica Summit 2026 - taking the pulse of cloud ERP, AI, and customer realities, and yet, I didn't quite get there.

Part of my disposition is the relentless "AI eats software" debate. But there is more. Every enterprise event has a handful of standout lines.

One of them comes from Ali Jani, longtime Acumatica Chief Product Officer, who is moving on this spring (we met with Acumatica's new CPO Jon Pollock at the Summit).

During an analyst debrief, Jani spoke to the mood of Acumatica customers: "They know what they want, but they don't know how to get it, and they need it yesterday."

During my Acumatica Summit podcast review with Brian Sommer, I got to the same point - while criticizing AI obsessions ...