ACKO: Securing digital insurance in the age of AI — balancing innovation, risk, and resilience

In today’s hyper-connected era, digital trust has become the cornerstone of every customer interaction. Nowhere is this truer than in the insurance industry, where vast volumes of sensitive personal and financial data flow through digital ecosystems daily.

At the heart of this transformation stands ACKO, India’s first born-digital insurer, redefining how security, speed, and scale can coexist.

“Security is not an afterthought at ACKO — it’s built into our engineering process from day one,” says Harish Rama Rao, Senior Vice President – Product Engineering at ACKO.

For ACKO, security is not just a compliance mandate — it’s a strategic enabler of innovation.

Building security by design

ACKO operates in a highly regulated environment, managing millions of customer touchpoints every day. Rama Rao explains that every feature ACKO develops — whether for claims processing, policy issuance, or engagement — begins with security and governance built into the design.

“We ...