A minority of businesses have won big with AI. What are they doing right?

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ZDNET's key takeaways

• Numerous studies show most businesses don't see ROI with AI.
• Those that do prioritize long-term stability, Cisco says.
• "Pacesetters" emphasize trust and treat AI like an OS. 

We're currently living through a paradoxical moment. Businesses are embracing AI, yet very few of them, it seems, are deriving much benefit from the technology. What are those select few doing right?

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This is the question telecommunications company Cisco set out to answer in its third annual "AI Ready Index," published Tuesday. Following a survey of more than 8,000 business leaders, all of whom are charged with overseeing their organizations' internal AI efforts across twenty-six countries, the Index sought to identify the factors leading ...