'A' for AI, 'I' for insurance (3/3) - how Admiral is driving ahead to reach its AI destination

Admiral is a UK insurance firm set up in 1993 to service the automative market, but since then has expanded its offerings into home, pet, landlord, and travel insurance.

Today, with 11,000 employees across eight countries, the firm is looking to AI to provide internal efficiencies, such as improving automation and increasing speed of servicing the customer. As a company, Admiral is well-positioned to deal with the impact the tech is having on the insurance sector, according to Group CEO Milena Mondini:

If you think about Admiral, from very early stages we've always been a bit of a forefront of disruption and distribution. We were among the first direct players in the market in the UK. We were the first to have an Internet-only brand, Elephant, in the UK. We were the first one to a embed price comparison site with confused.com and so forth.

So it ...