60 cr touchpoints, 140 cr transactions a minute: A deep dive inside Bharti Airtel’s AI-driven digital core with Pradipt Kapoor

At Bharti Airtel, the numbers offer a glimpse into the scale at which the company now operates, over 60 crore customer touchpoints and more than 140 crore transactions moving through its systems every minute. Behind these volumes lies a complex digital backbone that spans networks, cloud infrastructure, and data platforms, quietly enabling everyday interactions at a national level. For Pradipt Kapoor, Chief Digital & Information Officer, Bharti Airtel, and CEO of Xtelify, working at this scale is less about managing systems in isolation and more about ensuring that speed, resilience, and innovation evolve together as part of a continuously adapting architecture.

“My mandate at Airtel very clearly is to put customers and the country at the centre of every technology decision we make,” Kapoor says early in the conversation, setting the tone for what is clearly a philosophy anchored in purpose as much as performance. “I see ...