Xero’s JAX Gets Smarter at Predicting When Customers Will Pay

The enhanced AI superagent introduces predictive insights and automation, aiming to position JAX for more success in a crowded market.

Xero rolled out significant updates to its AI assistant JAX, short for “Just Ask Xero”, on September 3, adding features that predict invoice payment dates and automate expense processing. Announced at Xero’s annual conference in Brisbane, the changes could help small business owners stop playing the guessing game with cash flow.

JAX now analyzes payment patterns to forecast when customers will actually pay their bills, then automatically sends payment reminders based on those predictions.

It’s also taking over the tedious work of processing employee expense claims and can generate financial reports when users simply type questions in plain English.

The updates build on JAX’s beta launch from August 2024. Xero reports that 73% of its customers have already experimented with AI features on the ...