Why Amazon is giving surprise refunds for old purchases - and who's getting them

Did you return something to Amazon long ago and never see your refund? Your payday might be here. Some Amazon customers are getting surprise refunds for things they ordered as long as 8 years ago, and in some cases, it's more than $1,000.

Here's what's going on and how you can tell if you've got money on the way.

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When you return an item you purchased on Amazon, you usually have to send that item back. Most of the time, the process goes smoothly and you get your money back once Amazon gets its product. There are occasional problems though, where Amazon says it never received an item and the customer can't prove they sent it, so the refund sits in limbo. These problems were so widespread that customers filed a ...