Vodafone outage – can you get compensation and what caused it? Here's what experts say

It's been a bad week for Vodafone customers. Not only did a huge outage hit the network's broadband, mobile internet services, website and customer service phone lines on October 13, many are still experiencing knock-on effects.

The problems officially only lasted for a couple of hours from around 2.30pm BST, with the peak seeing over 130,000 customers report a complete blackout of their Vodafone services on Downdetector.

The scale of the outage made it one of the biggest of the year, but hundreds of people are still reporting lingering effects – with some still without their broadband several days on.