Verizon reveals the cause of Wednesday's massive outage (and how to get your free $20 credit)

According to the carrier, the root cause of this week's networking issues had less to do with cyberattacks and more to do with software.

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ZDNET's key takeaways

• Many Verizon customers experienced a data outage on earlier this week.
• This prevented users from making phone calls and browsing on cellular networks.
• Verizon is resolving the issue by offering a form of refund to affected customers.

The Verizon outage saga is almost coming to an end. Almost.

If you suddenly found yourself with no Verizon signal on Wednesday, you weren't alone. The Big Red cellular network experienced one of its biggest service outages in the US, with over 2 million reports over the past 24 hours across major cities, including New York City, Atlanta, Charlotte, and Houston.

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