Unlocking the future of professional services: How Proofpoint uses Amazon Q Business

This post was written with Stephen Coverdale and Alessandra Filice of Proofpoint.

At the forefront of cybersecurity innovation, Proofpoint has redefined its professional services by integrating Amazon Q Business, a fully managed, generative AI powered assistant that you can configure to answer questions, provide summaries, generate content, and complete tasks based on your enterprise data. This synergy has transformed how Proofpoint delivers value to its customers, optimizing service efficiency and driving useful insights. In this post, we explore how Amazon Q Business transformed Proofpoint’s professional services, detailing its deployment, functionality, and future roadmap.

We started this journey in January 2024 and launched production use within the services team in October 2024. Since that time, the active users have achieved a 40% productivity increase in administrative tasks, with Amazon Q Apps now saving us over 18,300 hours annually. The impact has been significant given that consultants typically spend about ...