Universal Design Principles Supporting Operable Content – Flexibility in Use

Creating operable content in pharmacies that accommodates the diverse needs and preferences of all users is critical for accessibility. The Universal Design principle of Flexibility in Use supports operable content by enabling multiple methods of interaction and adaptation. Pharmacies can use this principle to ensure that everyone, regardless of physical, cognitive, or sensory abilities, can engage comfortably with their services.

What is Flexibility in Use?

Flexibility in Use refers to designing products, environments, and services that accommodate a wide range of individual preferences and abilities. This principle promotes choice and adaptability, ensuring customers can interact in ways that suit their specific needs.

How Flexibility in Use Enhances Operable Content

Multiple Interaction Methods

• • Provide various ways for customers to interact with pharmacy services. For example, prescription refill kiosks can include touchscreens, tactile buttons, voice commands, and keyboard navigation to accommodate different abilities.

Customizable Interfaces

• • Digital platforms such as pharmacy websites and ...