UiPath Fusion 25 - customers show why orchestration, not agents, determines agentic AI success

At UiPath Fusion 25 in Las Vegas, the keynote stage belonged to the customers.

CSL, JPMorgan, Voya, and Capgemini didn’t just describe pilots – they showed how orchestration is helping them scale agentic AI into production.

From regulated donor screening to financial workflows and HR query resolution, their stories highlighted why orchestration is more than a product pitch: it’s the structure that makes cultural change, regulatory trust, and measurable value possible.

The automation foundation argument

For UiPath, these customer stories underline a central point Daniel Dines has made repeatedly – agentic AI cannot stand without a strong automation base.

Dines said:

One of the major reasons is that they don't have a very strong automation foundation. It's my core belief that powerful autonomous AI agents can be deployed only on top of a strong automation foundation.

He acknowledged security concerns too:

People are really concerned that even a ...