Trust and regulation - common AI concerns from B2C and B2B perspectives via Consumer International and Salesforce

Over the years we've touched on regularly on the topic of the importance of user trust in successful tech adoption and implementation. That's perhaps never been more true than today where as repeated testimony affirms, there is massive curiosity around AI, but this is balanced/countered by hesitation and nervousness. Part of that is surely down to lack of trust of the tech, not helped by lurid wet dreams of robotic rebellion from the likes of Elon Musk.

A side session at the UN General Assembly in New York last week set out to look at trust, specifically how trust in tech can be restored, and approached the topic from two distinct angles - consumer and business. On a Venn diagram there would be a significant overlap in any representation of the focus of the two constituencies, but equally there would be special interests on the part of each ...