The Three Pillars of Getting Voice AI Right: Data, Design, and Deployment

Customer Contact Week is just around the corner! In preparation, I sat down with our Senior Solutions Architect, Miles Phillips, to dive deeper into the key pillars of Voice AI: Data, Design, and Deployment. Miles provides insights on how businesses can optimize their AI strategies to enhance customer interactions and drive real results.

Voice AI is no longer a futuristic concept, it’s quickly becoming a foundational technology in modern contact centers. Yet despite growing investments, too many initiatives fail to meet expectations. Whether it’s a clunky experience, low containment, or poor customer satisfaction, these symptoms often trace back to one of three neglected areas: Data, Design, or Deployment.

At Perficient, we’ve worked with clients across industries to help customers get AI right. What we’ve found is simple: Get these three pillars right, and you dramatically improve your chances of success. Miss one, and the entire effort ...