The hidden scaling cliff that’s about to break your agent rollouts

Enterprises that want to build and scale agents also need to embrace another reality: agents aren’t built like other software. 

Agents are “categorically different” in how they’re built, how they operate, and how they’re improved, according to Writer CEO and co-founder May Habib. This means ditching the traditional software development life cycle when dealing with adaptive systems.

“Agents don’t reliably follow rules,” Habib said on Wednesday while on stage at VB Transform. “They are outcome-driven. They interpret. They adapt. And the behavior really only emerges in real-world environments.”

Knowing what works — and what doesn’t work — comes from Habib’s experience helping hundreds of enterprise clients build and scale enterprise-grade agents. According to Habib, more than 350 of the Fortune 1000 are Writer customers, and more than half of the Fortune 500 will be scaling agents with Writer by the end ...