The Customer Agent - Intercom pitches a future of one agent supporting the entire customer lifecycle

According to Intercom CEO Eoghan McCabe, Intercom is a product-first company, which means it always leads with its product. But at its Pioneer summit last week, McCabe showed what the vendor is working on now to get companies prepared for what’s coming. Fin will become a single, unified AI agent capable of handling the entire customer experience from start to end.