The 13-year sales vet closed two deals worth $27 million, but ServiceNow has “nullified” his compensation saying he “overachieved” his quota.

ServiceNow is refusing to pay a salesman commissions on more than $27 million in sales, telling the 13-year veteran of the company that he "overperformed" his quota and insisting that instead he sign paperwork that retroactively reduces the commission amount, according to a federal lawsuit filed by the salesperson. ServiceNow has denied all his claims.

Jorge Costa, who is still employed by ServiceNow as the public sector sales leader in Washington, D.C., is demanding a jury trial and payment of $761,974, double the $380,987 in commissions he says he is owed for closing two massive federal contracts: one in 2024 and another in 2025, according to the suit [PDF] filed last month in U.S. District Court in Maryland.

In its own filing [PDF], ServiceNow has denied all of Costa's claims. It wants a federal judge to move the legal fight out of the courts and ...