ServiceNow Zurich platform release ‘a turning point’ as it targets multi-agentic AI

ServiceNow's Zurich platform release, announced today, positions the company as delivering "multi-agentic AI systems in production" at a time when enterprises are increasingly describing their struggles in demonstrating return on investment from their AI pilots. The claim reflects ServiceNow's ambition to capitalize on its decade-long "platform of platforms" strategy, which I’d argue has positioned it uniquely to pursue enterprise AI orchestration - which is more challenging for competitors that have remained focused on departmental solutions.

As diginomica has documented over recent months, enterprise technology buyers face mounting pressure to move beyond AI experimentation toward measurable business outcomes. ServiceNow's strong Q2 results - $3.113 billion in subscription revenue representing 22.5% year-over-year growth - suggest some customers are finding value in the company's AI approach, but the broader enterprise market continues to grapple with translating AI investments into demonstrable returns. There’s a sense that whilst buyers are ...