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ServiceNow expands Microsoft partnership as Rome platform release focuses on hybrid work support


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Workflow cloud vendor ServiceNow has today announced its latest Now platform release - Rome - which aims to help customers as they transition to permanent hybrid work models in the Vaccine Economy. 

As employees navigate between remote and office locations over the long-term, employee services and system stability have come to the fore as a priority for companies. Both of these are clearly priorities in the latest Now platform release. 

With this in mind, ServiceNow says Rome aims to focus on ‘moments that matter', using AI and personalization to tie together cross-functional services for employees in a new ‘Employee Center'. There are also new AIOps features that support the system stability point. 

The vendor has also announced an expansion of its partnership with Microsoft today too, which integrates Microsoft Teams into the Employee Center, with the aim of allowing users to get their work done in one place. 

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